![\"How](\"http:\/\/salonmonster.com\/blog\/wp-content\/uploads\/2016\/08\/11_bGlrZS1kaXNsaWtlLWhhbmQtMg-1024x1024.jpg\")
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First let\u2019s make one thing clear: <\/span>Really great constructive feedback can only come from a genuine desire to help.<\/b> It is a way to empower others, to release their potential. It is never about blaming, criticising, demeaning or insulting.<\/span><\/p>\n So, there\u2019s a \u201csituation\u201d in the salon and you need to address it. \u00a0What should you do?<\/span><\/p>\n Before you offer feedback, step back and evaluate the situation objectively.<\/b> It\u2019s easy to get blinded by emotions and overlook other factors. \u00a0Ask yourself if the person you have an issue with was provided with the right resources for success, such as:<\/span><\/p>\n Sometimes a situation is caused by something other than what you originally thought. \u00a0If this is the case, work to remedy it and explain to the team member what you are doing to resolve it for them in the future.<\/span><\/p>\n <\/p>\n <\/p>\n When giving feedback, always treat people with respect. This is not an attack, so don\u2019t make it personal. Focus instead on the situation and how it could be improved. <\/span><\/p>\n For feedback to be truly effective respect must go both ways. \u00a0To take your advice to heart, the person receiving it needs to trust you. \u00a0If they don\u2019t trust you, building that trust is your first step. Otherwise, why would they listen to you? \u00a0One nice way to build trust is to ask permission: \u201cMay I offer a suggestion that may make this easier for you?\u201d<\/span><\/p>\n <\/p>\n Vague feedback can lower people\u2019s motivation and their ability to learn. For example, take a statement like, \u201cWell you really did an amateur job of that colour!\u201d This isn\u2019t going to help because the stylist doesn\u2019t know what they need to change.<\/span><\/p>\n Instead, give them specific details: \u201cIt looks like you\u2019re getting a bit of bleeding around the edges on some of your foils. \u00a0I had the same problem when I switched to that brand. \u00a0Would you like me to show you how I do it now?\u201d<\/span><\/p>\n <\/p>\n Good feedback is objective and focuses on facts, not emotions and opinions. It\u2019s important to separate your personal preferences from the facts and keep your language positive.<\/span><\/p>\n Subjective comments like \u201cI don\u2019t like the style of that last cut you did\u201d tend to make people angry and defensive. \u00a0Try sharing a more objective observation: \u201cI noticed your last client has quite a beautiful round face. The Sassoon class I recently did suggested that short cuts often work well on that face shape. \u00a0Have you thought of suggesting that to your client?\u201d<\/span><\/p>\n Only give feedback on things people can take action on. There\u2019s no point in offering feedback if nothing can be done. That\u2019s just being mean. Offer ideas on how they can improve. Help guide them without being bossy, as that can lead to resistance. Share a relatable example based on your experience to help demonstrate the concept:<\/span><\/p>\n \u201cIt sounds like your last client was a bit of a complainer. \u00a0I had a really challenging client like that who used to drive me crazy. \u00a0My mentor suggested that she might have control issues, so I focussed on giving really thorough consultations at the beginning of each appointment to show her I was listening. \u00a0When I showed her some compassion it really changed our relationship. Maybe that would help with your client. If it doesn\u2019t, it might be time to look at firing her.\u201d<\/span><\/p>\n Always try to stand in their shoes and see it from their perspective. Sometimes the situation will look quite different from the other side and your feedback may not be relevant or appropriate.<\/span><\/p>\n Everyone has different learning styles and interpersonal skills so tailor your approach. Direct folk may prefer that you cut to the chase and clearly address the issue at hand while more touchy feely types might appreciate a gentler approach. \u00a0<\/span><\/p>\n One popular method is the \u201cfeedback sandwich\u201d where you sandwich critical feedback between two compliments: Offer praise, suggest an improvement and then close with praise:<\/span><\/p>\n \u201cYour client consultation has really improved lately ….\u201d<\/span><\/p>\n \u201cBut, I noticed that you haven\u2019t been talking over the products you use with the client. \u00a0Clients really like to know what products to use to maintain their look. When I started discussing my product choices with clients my retail sales doubled which made a big difference to my paycheck at the end of the month\u2026\u201d<\/span><\/p>\n \u201cYou\u2019re a really quick learner so I\u2019m sure you\u2019ll pick it up fast.\u201d<\/span><\/p>\n <\/p>\n By being respectful, specific, objective, personal and action-oriented, your feedback will naturally be positive and constructive. Constructive feedback should be a basic part of an ongoing salon conversation with your whole team. If you can openly discuss growth and development, you\u2019ll help each other grow together — into better relationships with each other and with clients, and greater success in your business.<\/strong><\/p>\n <\/p>\n P.S. Be realistic with people and don\u2019t expect too much. \u00a0Focus on max 3 things at one time and don\u2019t forget to congratulate people on their improvements!<\/span><\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Good constructive feedback is a powerful way to help others reach their best in the salon and in life. Sadly, most of us are really bad at it and end up offending each other and looking like jerks. It\u2019s a shame because feedback from our peers is one of the best ways we can … Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":6831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-6817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"_links":{"self":[{"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/posts\/6817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/comments?post=6817"}],"version-history":[{"count":7,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/posts\/6817\/revisions"}],"predecessor-version":[{"id":6833,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/posts\/6817\/revisions\/6833"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/media\/6831"}],"wp:attachment":[{"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/media?parent=6817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/categories?post=6817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/salonmonster.com\/blog\/wp-json\/wp\/v2\/tags?post=6817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
When you offer feedback, keep it <\/span>respectful, specific, objective, personalized and actionable.<\/b><\/h2>\n
Respectful<\/span><\/h2>\n
Specific<\/span><\/h2>\n
Objective<\/span><\/h2>\n
<\/h2>\n
Actionable<\/span><\/h2>\n
<\/h2>\n
Personalized<\/span><\/h2>\n