A business journal for independent beauty pros, by salonMonster
Part 3 of 3 in our cancellation policy series. Catch up on Part 1: why a policy matters and Part 2: building your policy. You’ve defined the terms. You’ve written the policy. Now comes the part that actually tests you: carrying it out when the day is busy, the client is apologetic, and you’d honestly …
Part 2 of 3 in our cancellation policy series. New here? Part 1 covers why a policy matters and the terms worth defining first. There is no universal “correct” cancellation window or fee for every beauty business. A barber with 30-minute appointments can sometimes refill an opening faster than a colourist who reserved half a …
You finish a colour service, sweep the floor, walk your client to the counter, and take payment on a separate terminal. Then the payment admin begins. You type the sale into one system. You enter the card total into another. At the end of the day, you compare numbers and try to work out why …
Part 1 of 3 in our cancellation policy series. Your five-hour colour appointment does not cancel itself. It arrives as a text at 10:47 p.m.: “So sorry! Something came up. Can we do next week?” Now you are deciding whether to charge a fee, waive it, explain the rule you thought the client knew, and …
It is Sunday morning. You planned coffee, pyjamas, and absolutely no salon decisions. Then a client books the one opening your calendar still thinks is available. You can honour the booking and lose the day. Or you can send an awkward message and move it. Either way, Admin Chaos has found your phone. Here is …
Are you old enough to remember the days of the Yellow Pages? That massive brick of yellow paper didn’t just make a great doorstop, it was the main place people looked to find anything. Every business owner had to have an ad in the Yellow Pages. Today, the Yellow Pages are a thing of the …
A practical guide for independent beauty professionals You have years of client names, colour notes, appointment history, services, and tiny details that help a busy day run well. Then your salon software stops fitting the way you work. Changing it should feel like choosing a better tool. Instead, one thought takes over: What if I …
A last-minute salon cancellation does not have to trigger a DM scramble. Build a useful wait list, fill openings fairly, and protect your calendar with salonMonster.