Customer interaction lessons from the Apple store

I stopped by the local Apple store recently to pick up a new laptop and was blown away by the way they manage client handoffs between their customer service representatives. It reminded me how poorly this is handled at so many salons and made me think we could learn some lessons from them. Whenever it …

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Not “Just a Stylist”

I recently saw Tabatha Coffey talk at the ABA conference in Vancouver and found her talk to be very inspiring. One of my favourite comments of hers was that we have to stop saying that we are “just a stylist”. As hair stylists we seem to have some sort of inferiority complex.  We are so …

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salonMonster gets an upgrade

We’re excited to announce our latest upgrades to salonMonster. As of today your salonMonster account will include these nifty new features: – Support for book-backs / split appointments. This includes a switch to duration from start and end times (meaning choosing the length of an appointment instead of selecting a start time and  end time …

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Will Ferrell vs Conan O’Brien’s Beard!

Last week Will Ferrell made a guest appearance on Conan in which he followed through on his promise to shave Conan O’Brien’s beard which he has been referring to as a “huge mistake”. It is one of the funniest Hair removal sequences I have ever seen on late night television second only to Tom Selleck …

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Awards: 2011 NAHA Finalists

Behind the Chair and Modern Salon have posted the finalists for the Professional Beauty Associations 2011 North American Hairstyling Awards (NAHA).  It’s wonderful to see some of the great work that is being done in the salon community and I’m always excited to learn about new salons and artists. So inspiring! The list of finalists …

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Friday Inspiration

For Friday we’ve got a couple of great trailers for some inspiring fashion movies. First up it’s Bill Cunningham New York by Richard Press.  It’s an incredible look into the world of the man many credit as the pioneer of street style photography. (7.4 IMDB) Bill Cunningham New York Trailer from Gavin McWait on Vimeo. …

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