Customer interaction lessons from the Apple store

I stopped by the local Apple store recently to pick up a new laptop and was blown away by the way they manage client handoffs between their customer service representatives. It reminded me how poorly this is handled at so many salons and made me think we could learn some lessons from them. Whenever it … Read more

Summer Style

With the warm weather finally appearing, it’s time to start thinking about summer hair! Here are some great styles to help your clients cool down while still looking hot. Scarves, braids and ponytails all help by pulling the hair off your clients face and neck on those hot summer days. These are also styles you … Read more

Captains of Industry

  One of our favorite businesses of late here at salonMonster is a shop based out of Melbourne, Australia called Captains of Industry, Gentleman’s Outfitter and Cafe. According to their Website, this super cool shop offers “Breakfast, Lunch, Snacks, Beverages and Comestibles, Bespoke Footwear and Leather Accessories, Traditional Haircuts, Made to Measure Menswear & Mens … Read more

The Cloud

  This afternoon we watched Apple’s Keynote Address at the WWDC 2011 like the nerds that we are! It was culty as always but still quite exciting. The most exciting part of all was the announcement of iCloud, Apple’s answer to Cloud computing. It’s not the features of iCloud that excite us but rather the … Read more

Hockey pride through a manicure

  What a great way for nail salons and their clients to show their hockey pride! Being able to design custom nail treatments for the Canucks fans here in Vancouver has been a very smart business move for GlamStar Beauty and Nails.   This concept could work for many different events in any city – … Read more

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