Making-friends-with-criticism

Learning how to be friends with criticism in the salon.

“People will tell you that you are wrong. Then they will tell you that you are right, but what you’re doing is really not important. Finally, they will admit that you are right and what you are doing is very important. But after all, they knew it all the time.” Jonas Salk (creator of the …

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How clean is your washroom?

How clean is your washroom?

I love scoping out new places to eat. So, last week I was excited to meet some friends for dinner at a restaurant I’d really been wanting to try. It was a great night out with close friends and good food. The meal was delicious and I really enjoyed myself — until I went into …

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When a stylist leaves who owns the client? Spoiler: the client does.

When staff leave who owns the client? Spoiler: the client does.

What’s the best way to handle things when a staff member leaves your salon? I’ve got a bird’s-eye view of the different approaches from working with so many salons through salonMonster. I’ve seen that some can lead to business success and others can be destructive and counter-productive. After talking with a lot of salon owners …

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Mentoring your team for success

Being a small to medium sized business owner generally means there are always lots of plates to spin ….. just when you have one area of your business whizzing around another starts to wobble and so your focus moves to that plate before it topples. Your business is just like a dinner set, some plates …

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New clients…the lifeblood of your business!

Once upon a time in “the good ole days” we used to rock along to work, do some great hair and have fun with our clients, everything else just fell into place…we didn’t really need to think about profit, it was just always there! Sadly those days are gone, not that we can’t still do …

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Inspired hair drawings by Lotte Maja Bjerre

  Visual artist and illustrator Lotte Maja Bjerre has created these very cool hair drawings. Living and working in Copenhagen, Lotte uses simply pencil and pen on paper to create her artwork.  They remind me of geometric or deconstructed updo’s.         These would look fantastic in a salon or spa, something relevant and interesting …

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Leadership and self deception - getting out of the box

Book Review: Leadership and Self Deception: Getting Out of the Box

I found that “Leadership and Self Deception: Getting Out of the Box” profoundly changed my perception of my interpersonal relationships not only in the salon but also in my personal life. I was truly shocked at what an impact the book had on my perspective. While billed as a business and leadership book it is really …

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Rebook and rev up your Revenue

  As smart salon owners, managers and stylists you always seek new ways to grow your business and attract new clients. But first you need to look and see if you’re maximizing the potential of the clients you already have stepping through your door! Rebooking your existing clientele can grow and stabilize your business dramatically …

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