Terms of Service

1Who we are, and who these terms are for

“salonMonster”, “we”, and “us” mean salonMonster Software Ltd., a company incorporated in British Columbia, Canada. “You” means the person or business that opens and holds a salonMonster account.

The “Service” means the salonMonster software in all the places you can use it: the web application, our mobile apps, the client-facing online booking pages we host for you, our APIs, and the salonmonster.com website.

“Your Data” means everything you and your staff put into the Service or generate by using it — your client records, bookings, sales and payment records, services, products, inventory, staff records, notes, photos, message history, and settings.

By opening an account, clicking to accept these terms, or using the Service, you agree to them. If you are agreeing on behalf of a business, you confirm that you have the authority to bind that business, and “you” means that business. You must be at least the age of majority where you live.

The Service is supplied for business use. Your staff and the clients who book with you also use parts of the Service, but the account, and the responsibility for it, is yours.

2Your account

To open an account you must give us accurate information, including a real name, a working email address, and a business name, and keep it up to date. We use that email address for service notices, billing, security alerts, and the notice periods described in these terms, so it needs to be one you actually read.

You are responsible for keeping your login credentials confidential and for all activity that happens under your account and under the accounts of the staff users you create. Give each person their own login and set their permissions to match their role; shared logins make it impossible for either of us to tell who did what.

Tell us promptly at [email protected] if you believe someone has gained unauthorised access to your account. We will help you secure it.

You are responsible for your staff users’ use of the Service, and for removing access when someone leaves.

3Your free trial

New accounts get a 14-day free trial of the Service. We do not require a credit card to start a trial, and we will not charge you at the end of it. If you want to keep using the Service you add payment details and start a subscription.

If you do not subscribe, your account becomes read-only at the end of the trial. You can still sign in to export your data. Section 7 explains how long we keep it and how to have it deleted.

Free or discounted accounts we set up outside the normal trial — education accounts for beauty schools and students, for example — are provided on the same terms, except that we may change or end them on 30 days’ notice.

4What you pay, and when

Subscription fees. The Service is billed in advance, on either a monthly or an annual cycle, at the rate published at salonmonster.com/pricing or otherwise quoted to you when you subscribe. Your rate is based on the number of staff members with a schedule in your account; staff without a schedule do not count toward it.

Monthly plans. Billed in advance each month. If you add or remove scheduled staff, your rate changes from your next billing date.

Annual plans. Billed in advance for twelve months, at a lower effective monthly rate than the equivalent monthly plan. Your rate is fixed for the year you have paid for, including against any price increase that takes effect during it. If you add scheduled staff part-way through an annual term, we will charge the difference for the remainder of the term, pro-rated. Removing staff does not reduce the fee you have already paid for the current term; it is reflected at renewal.

Automatic renewal. Your subscription renews at the end of each cycle — monthly or annually — until you cancel. You can cancel at any time, before or after a renewal date, without any charge or penalty for cancelling — see section 6. Before an annual subscription renews, we will email you a reminder at least 30 days beforehand, telling you the renewal date and the amount, so an annual charge is never a surprise.

Charges beyond the subscription. Some parts of the Service are paid for separately, and we will show you the cost before you commit to it:

• Card processing fees on payments you take through the Service, at the rates published at salonmonster.com/payment-processing (see section 10).
• Text message marketing campaigns, charged per message segment per recipient at the rate shown in the app before you send (see section 12). Appointment reminders and booking confirmations are included in your subscription.
• Card terminals and other hardware, purchased separately.

Taxes. Our prices are exclusive of tax. You are responsible for GST, HST, PST, QST, sales tax, and any other taxes or duties that apply to your purchase, except taxes on our own income.

Failed payments. If a payment fails we will retry it and email you. If it stays unpaid, your account becomes read-only until it is settled — you can still sign in, read your records, and export them. We do not delete your data for non-payment. Section 20 explains what happens after that.

Price changes. We may change our prices. If a change affects your existing subscription, we will email you at least 30 days before it takes effect. A price change never applies to a term you have already paid for: on a monthly plan it takes effect at your next monthly renewal, and on an annual plan not until your next annual renewal. If you do not want the new price, cancel before it applies and you will not be charged it.

5Refunds

30-day money-back guarantee. If you are not satisfied with the Service, email [email protected] within 30 days of your first paid subscription charge and we will refund that charge in full. You do not have to give a reason.

After 30 days. Subscription fees for the term you are currently in are not automatically pro-rated on cancellation. However, if you ask us for a refund of unused prepaid time — because you cancelled early in the term, because you were charged for a period you did not use, or because something on our end went wrong — we will consider it in good faith and refund what is fair. We will not hide behind “no exceptions”. Annual plans in particular: if you cancel part-way through a year, tell us whether you would rather keep the access you have paid for or have the unused full months back, and we will sort it out with you.

What we cannot refund. Card processing fees on transactions that have already been processed, text message charges for messages that have already been sent, and hardware outside its return window. These are costs paid to third parties on your behalf.

Refunds go back to the payment method that was charged, and normally reach you within 5–10 business days.

6Cancelling

You can cancel your subscription at any time, before or after a renewal date, with no cancellation charge or penalty. You can do it yourself in your account settings, or ask us to do it by emailing [email protected] or calling 1-800-901-1001. We will confirm the cancellation by email.

Cancelling stops the next renewal. You keep normal access to the Service until the end of the billing term you have already paid for — the remainder of the month on a monthly plan, or the remainder of the year on an annual plan — and you are not charged again. An annual plan is a prepayment, not a minimum commitment: cancelling part-way through the year is allowed, costs nothing, and does not accelerate any charge. Section 5 covers refunds of prepaid time.

When the paid period ends, your account becomes read-only. Section 7 explains exactly what that means for your data.

You can restart a cancelled subscription at any time while your data is still with us, and pick up where you left off.

7Your data is yours

Ownership. As between you and us, Your Data belongs to you. We claim no intellectual property rights over it. We do not sell, rent, or licence Your Data to anyone, and we do not use it to market to your clients.

Export, on demand, at no charge. For as long as you can sign in, you can export your clients, bookings, sales, services, products, and staff records as CSV files from within the Service. This is a standing commitment, not a feature we reserve the right to remove: we will not make export conditional on your plan, on your account being in good standing, or on your reason for leaving, and we will not charge you for it. The only time export can be delayed is while we are confirming who is asking — if an account is suspected of being compromised, or where a law or court order stops us. In that case we will verify your identity and get your data to you by another secure route, as quickly as we reasonably can.

What the self-serve export covers. The export tool produces the seven datasets listed above. Other material within Your Data — uploaded photos, message history, custom email templates, and account settings — is not currently part of the self-serve export.

If self-serve export is not enough. If your export fails, is too large, covers less than you need, or you need your data in a different format for a migration, email [email protected] and we will get it to you in a commonly used machine-readable format. We will not charge a fee for a reasonable export request. This assisted export covers all of Your Data, not just the seven self-serve datasets.

After cancellation. When your paid period ends, or a free trial ends without a subscription, your account becomes read-only:

• Days 1–90. You can sign in, read your records, and run exports. You cannot take new bookings, process sales, or send messages.
• After 90 days. We archive the account and sign-in access ends. Your data is not deleted at this point. Email us and we will restore access so you can export, or reactivate your subscription and carry on.
• Deletion. Ask us to delete your account and we will permanently delete Your Data from our production systems within 30 days, and from our backups within a further 90 days as those backups age out. Some records we are legally required to keep — invoices and transaction records for tax and anti-fraud purposes — are retained for as long as the law requires and nothing more.

See salonmonster.com/data-deletion to make a deletion request. Deletion is permanent and we cannot undo it, so export first.

The permission we need to run it. To provide the Service we need your permission to handle Your Data. You grant us, and the service providers listed in section 8, a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, back up, and otherwise process Your Data, solely to provide, secure, support, and improve the Service for you, and solely for as long as we hold it. This licence gives us no ownership and no right to use Your Data for any other purpose. It ends when Your Data is deleted.

Confidentiality of your business information. Your commercially sensitive information — your pricing, sales figures, commission arrangements, client list, inventory, and business plans — is confidential to you, whether or not it is personal information. We will not disclose it to anyone except our staff and service providers who need it to run the Service and who are bound to keep it confidential, or where a law or court order requires it, in which case we will tell you unless we are prohibited from doing so. This obligation continues after you stop being a customer. It does not apply to information that is already public through no fault of ours.

What we do with your data while you are a customer. We use Your Data to run the Service for you: to store and display your records, send the messages you ask us to send, process the payments you take, produce your reports, back it up, and provide support. We also use aggregated, de-identified information about how the Service is used to improve it — that means statistics that cannot identify you, your business, or any of your clients.

8Your clients’ information, and privacy law

Your role and ours. You control the personal information you collect about your clients and staff, and you decide what goes into the Service and why. We process it on your behalf and on your instructions, as your service provider, in order to deliver the Service. Under Canadian privacy law — PIPEDA, British Columbia’s PIPA, Quebec’s Law 25, and the equivalent provincial statutes — the accountability for that information rests with you, and we are accountable to you for handling it properly.

You are responsible for having a lawful basis and any necessary consent to collect the personal information you put into the Service, for telling your clients what you do with it, for responding to their access and correction requests, and for any special categories of information you choose to record (allergy notes, medical conditions, patch-test results, and so on).

What we commit to. We will process personal information in the Service only to provide, secure, support, and improve the Service, and as you instruct us; we will not sell it or use it for our own advertising. We keep our people to a need-to-know basis and require confidentiality of them. We will help you respond to a client’s privacy request that we hold the answer to.

Where your data lives. We store the salonMonster database and file storage in Canada, in Amazon Web Services’ Canada (Central) region. Some of our service providers process data outside Canada, primarily in the United States, and information handled there is subject to the laws of that country, including lawful access by its authorities. The categories are:

• Cloud hosting and storage
• Payment processing and card terminals
• Email delivery
• Text message delivery
• Image hosting, mobile push notifications, error monitoring, and product analytics
• Subscription billing

Which document governs what. Our Data Processing Agreement governs how we handle personal information you put into the Service about your clients and staff, including the full subprocessor list. Our privacy policy covers how we handle personal information about you — as an account holder, a visitor to our website, and someone we correspond with. Where they overlap on the handling of your clients' and staff's information, the Data Processing Agreement governs.

Breach notification. If we become aware of a confirmed breach of security safeguards affecting Your Data, we will notify you without undue delay — not only where we think the legal reporting threshold is met. We will tell you what we know, update you as we learn more, and give you the information you need to make your own assessment and to meet your own notification obligations to your clients and to a privacy regulator. Whether a breach is reportable under the law that applies to you is your call to make, and we will help you make it.

Data processing agreement. Our Data Processing Agreement forms part of these terms and applies to you automatically — you do not need to ask for it or sign anything. It sets out the processing details, the full list of our subprocessors and how we notify you before that list changes, your audit and assistance rights, our breach notification commitments, and the cross-border transfer terms. It exists because Quebec’s Law 25, the UK and EU GDPR, and several US state privacy laws require you to have a written agreement with your service providers. If you need a countersigned paper copy, email [email protected] and we will send one at no charge.

If you are outside Canada. If you are in the United States, you are responsible for compliance with the state privacy laws that apply to you. If you or your clients are in the United Kingdom or European Economic Area, the Data Processing Agreement includes the transfer terms those laws require.

9Security, and who can see your account

We use commercially reasonable technical and organisational measures to protect Your Data, including encryption in transit, access controls, and regular backups. No method of transmission or storage is completely secure, and we do not warrant that the Service cannot be compromised.

Our staff may access your account only:

• to respond to a support request from you or your staff;
• to diagnose or fix a fault, including a problem with an automated process;
• to investigate or respond to a suspected security incident, fraud, or breach of these terms; or
• where we are required to by law.

Support access to your account is logged. You are responsible for your own security practices: strong, unique passwords, keeping staff permissions current, and removing access for people who have left.

10Payment processing

How it works. Card payments in the Service are processed by our payment partners, currently Stripe and Square. To take payments you complete their onboarding and accept their agreements directly — for Stripe, the Stripe Connected Account Agreement — in addition to these terms. You are the merchant for the transactions you process. Funds settle to the bank account you nominate, on your payment partner’s payout schedule.

Fees. Processing fees are charged at the rates published at salonmonster.com/payment-processing at the time of the transaction. Those rates include our fee for providing and supporting the integrated payments feature. We will give you at least 30 days’ notice by email before increasing them, except where the increase is a pass-through of a change imposed by a card network, a payment processor, or a regulator, in which case we will notify you as soon as we reasonably can.

Refunds, chargebacks, and negative balances. You are responsible for refunds you issue and for chargebacks and disputes raised by your clients, together with any associated fees charged by the card networks or our payment partners. If your balance is insufficient to cover a refund, chargeback, or fee, you agree that we may recover the amount by deducting it from your future payouts, or by charging the payment method on file for your subscription. We will notify you when we do. We will pass on the evidence we hold to help you contest a dispute, but the outcome is decided by the card networks, not by us.

Your responsibilities. You are responsible for the goods and services you sell, your pricing, your taxes, your cancellation, no-show, deposit, and refund policies and for making them clear to your clients, and for complying with the card network rules and applicable law. Do not use the Service to process payments unrelated to your salon business, to process payments on behalf of another business, or for anything prohibited by our payment partners.

Card data and PCI. Card numbers are captured and stored by our PCI-compliant payment partners, not by salonMonster. Do not record card numbers, CVV codes, or PINs in free-text fields such as client notes.

Hardware. Card terminals are sold separately and are subject to the manufacturer’s warranty. They are supported for use with the Service for as long as our payment partner supports the model.

We are not a bank. salonMonster is not a bank, money services business, or payment institution. We do not hold funds on your behalf and we do not provide financial, tax, or legal advice.

Suspending processing. We or our payment partners may pause payment processing on your account if there is a credible indication of fraud, a sustained pattern of disputes, or a requirement from a card network, processor, or regulator. We will tell you why and what is needed to resolve it, and we will restore processing as soon as it is resolved.

11Gift cards

Gift cards sold through the Service are issued by you, not by us. You are the issuer and you are solely responsible for honouring the outstanding balance, for the terms you attach to them, and for compliance with the consumer protection legislation that applies where you operate — including rules on expiry dates, fees, and disclosure. In British Columbia, the Business Practices and Consumer Protection Act generally prohibits expiry dates on prepaid purchase cards issued for a dollar amount; other provinces and states have their own rules.

We provide the tools to sell, track, and redeem gift cards. We do not hold, and are not liable for, gift card funds. If your account is cancelled or closed, your obligations to gift card holders remain yours.

12Reminders, email, and text marketing

You are the sender. Messages the Service sends to your clients — booking confirmations, reminders, marketing emails, and text campaigns — are sent on your behalf, at your direction, and identify your business. As between you and us, you are responsible for their content, for the consent relied on to send them, and for compliance with anti-spam and telemarketing law. Nothing in these terms is intended to determine how a regulator characterises either of us under those laws.

Consent and compliance. You must comply with Canada’s Anti-Spam Legislation (CASL), and, if you operate in or message people in the United States, with CAN-SPAM, the Telephone Consumer Protection Act, and carrier requirements including A2P messaging registration. In practice, that means:

• Only send commercial messages to people who have given you express consent, or from whom you have implied consent under the applicable law — a client relationship, for example, which is time-limited.
• Identify your business and include a valid mailing address.
• Include a working unsubscribe mechanism and honour opt-outs promptly.
• Keep records of the consent you rely on.

What our tooling does, precisely. We add an unsubscribe link to bulk emails, and we exclude any client marked as unsubscribed from bulk email and bulk text sends. We do not currently process inbound “STOP”-style opt-out replies to text messages automatically; you are responsible for recording those opt-outs. We do not obtain, verify, or store evidence of the consent you rely on. These are tools to help you comply; they are not a compliance service, not a substitute for having consent in the first place, and they do not transfer your responsibilities to us.

We may check. We may review, throttle, or block a campaign, and require you to show the consent you are relying on, where we have a reasonable concern about complaints, carrier notices, or compliance. We are not obliged to monitor your sending, and not doing so is not approval of it.

Charges. Appointment reminders, booking confirmations, and other transactional messages are included in your subscription. Bulk text marketing campaigns are charged per message segment per recipient, at the rate shown in the app before you send. Message segment counts depend on message length and characters used.

Delivery. We cannot guarantee that any individual email or text will be delivered. Carriers, spam filters, and mobile networks filter and block messages for their own reasons, and network outages happen. Do not rely on reminders as the only means of confirming an appointment.

If you abuse this. If we receive credible spam complaints, or carrier or regulator notices about messages sent from your account, we may suspend messaging on your account while we sort it out. Section 20 applies.

13Acceptable use

You agree not to:

• use the Service for any unlawful purpose, or in violation of any law that applies to you;
• upload content you do not have the right to use, or that infringes someone else’s intellectual property or privacy;
• send messages in breach of section 12;
• attempt to gain unauthorised access to the Service, other accounts, or our systems; probe, scan, or test the vulnerability of our systems without our written permission; or interfere with the Service’s operation;
• resell, sublicense, or white-label the Service, or use it to build a competing product;
• scrape or bulk-extract data from the Service other than through the export tools and APIs we provide;
• impersonate salonMonster, or represent yourself as affiliated with or endorsed by us when you are not; or
• use the Service, or permit it to be used, where failure could lead to death, personal injury, or serious harm — it is salon and spa business software, not a medical record system, a diagnostic tool, or a safety-critical system;
• store regulated health records in the Service, or use it in a way that would make us a business associate under HIPAA or an equivalent healthcare privacy regime, unless we have agreed that in writing separately;
• use the Service in breach of Canadian, US, or other applicable export control or economic sanctions laws, or make it available to a person or place those laws prohibit;
• place unreasonable load on the Service or our APIs, circumvent rate limits, or use automated access in a way that degrades the Service for others; or
• abuse, threaten, or harass our staff, or any other salonMonster customer or user.

We may set and enforce reasonable rate limits and usage limits on the Service and our APIs to protect availability for everyone.

We do not pre-screen the content you put into your account. We may remove content or restrict a feature if we have a good-faith reason to believe it breaches these terms or the law, and we will tell you why.

If you believe content in the Service infringes your copyright, email [email protected] with enough detail to identify the work and the content, and we will investigate.

14Availability, changes, and support

We use commercially reasonable efforts to keep the Service available and to resolve outages quickly. We do not offer a contractual uptime guarantee or service credits. The Service may be unavailable during maintenance, and we will give advance notice of planned maintenance where we reasonably can.

Support is included in your subscription, by email at [email protected] and by phone at 1-800-901-1001, during our published business hours.

Changes to the Service. We improve the Service continuously, and most changes add to it. If we discontinue or materially reduce a feature you are actively using, we will give you at least 30 days’ notice by email or in the app, and where we reasonably can we will offer a replacement or an export path. We may make changes without notice where they are needed urgently for security, legal compliance, or to fix a fault.

Third-party integrations. Parts of the Service depend on third parties — payment processors, message carriers, calendar and social platforms. If one of them changes or withdraws its service, we may have to change or withdraw the corresponding feature, and we will tell you as soon as we know.

15Our software, your feedback

The Service, including its software, design, branding, and documentation, is owned by salonMonster and protected by copyright and other intellectual property laws. Copyright © 2012–2026 salonMonster Software Ltd. We grant you a non-exclusive, non-transferable right to use the Service for your business for as long as your account is in good standing.

You may not copy, modify, reverse-engineer, decompile, or create derivative works from the Service, or reproduce its visual design or code, except where the law gives you a right that cannot be excluded.

If you send us feedback, suggestions, or feature ideas, we may use them freely to improve the Service, without obligation or payment to you. This does not give us any right to Your Data.

16Beta and AI-assisted features

Features labelled beta, preview, or early access are provided as-is, may change or be withdrawn, and are excluded from any commitments in these terms about availability or notice periods.

Where a feature uses artificial intelligence to generate or suggest content, the output may be inaccurate or unsuitable and you are responsible for reviewing it before you rely on it or send it to a client. We do not permit our AI service providers to use Your Data to train their general-purpose models.

17What we do and don’t promise

We warrant that we have the right to provide the Service to you, and that we will provide it with reasonable skill and care. The specific commitments in these terms — on data export (section 7), notice of price and terms changes (sections 4 and 21), refunds (section 5), and cancellation without penalty (section 6) — are contractual promises we intend to be held to.

Otherwise, and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all other warranties, conditions, and representations, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In particular, we do not warrant that the Service will be uninterrupted, error-free, or secure against every threat, that it will meet your specific requirements, or that any result obtained from it will be accurate.

Reports, financial figures, and commission calculations in the Service are tools, not professional advice. Check them before you file taxes, pay staff, or make a significant business decision.

Nothing in these terms excludes any warranty or condition that cannot lawfully be excluded.

18Limitation of liability

Excluded losses. To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, bookings, clients, contracts, goodwill, reputation, or anticipated savings, or for the cost of procuring substitute software or services, however caused and whether or not the possibility of such loss was known.

Cap on everything else. Our total aggregate liability to you for all claims arising out of or relating to these terms or the Service, whether in contract, tort (including negligence), breach of statutory duty, restitution, or otherwise, is limited to the greater of (a) the subscription fees you actually paid us in the 12 months immediately before the first event giving rise to the claim, and (b) CAD $100. This is a single aggregate cap across all claims, not a cap per claim, and it is not reset or increased by the number of incidents, claimants, or causes of action. Our indemnity obligation to you under section 19 sits outside this cap.

What the cap covers. For the avoidance of doubt, the exclusions and the cap above apply to our own acts and omissions, including our negligence, our errors, our bugs and defects, mistakes made by our staff, and failures of configuration, deployment, or support. They apply in particular to claims arising from:

• loss, corruption, deletion, or unavailability of Your Data, and the cost of recreating it;
• any period during which the Service is unavailable, degraded, or produces incorrect results;
• any message that is not delivered, is delivered late, is delivered to the wrong person, or is delivered when it should not have been — including appointment reminders, confirmations, and marketing sends;
• any booking that is missed, duplicated, double-booked, lost, or wrongly cancelled, and any resulting no-show or lost chair time;
• any error in a report, sales total, tax figure, commission calculation, inventory count, or gift card balance;
• any payment, refund, payout, or chargeback that is processed incorrectly, late, or not at all;
• unauthorised access to your account or Your Data, other than to the extent it results from our wilful misconduct; and
• the acts, omissions, outages, pricing, or discontinuation of any third-party service the Service depends on, including payment processors, message carriers, email providers, hosting providers, and integrated platforms.

Time limit on claims. Any claim arising out of or relating to these terms or the Service must be brought within one year after the date on which the party bringing it first knew, or reasonably ought to have known, of the facts giving rise to it. After that the claim is barred. This shortens the limitation period that would otherwise apply, and you agree to it. Where the law that applies to you does not permit a limitation period to be shortened by agreement, this paragraph does not apply and the statutory period governs instead. This paragraph also does not apply to proceedings brought by a government or regulator, to either party’s claim for fees properly due, or to an indemnity claim under section 19, which runs from the date the underlying third-party claim is made.

Who can claim. These terms are between you and us. Your staff, your clients, and anyone else who uses or is affected by the Service through your account are not parties to them and acquire no rights under them. Claims relating to your use of the Service must be brought by you, and section 19 applies to claims brought against us by anyone else in connection with your account.

Independent operation. The exclusions and the caps apply regardless of the form of action, apply even if a remedy stated in these terms is found to have failed of its essential purpose, and survive termination. Each limitation operates independently: if one is held unenforceable, the others continue to apply.

A higher cap for the serious things. The cap above is for ordinary failures of the Service. For our gross negligence, and for our breach of the confidentiality and privacy obligations in sections 7, 8, and 9, our total aggregate liability is instead limited to the greater of (a) three times the subscription fees you paid us in the 12 months immediately before the first event giving rise to the claim, and (b) CAD $10,000. The exclusion of indirect and consequential losses above continues to apply.

What we do not limit at all. Nothing in these terms limits or excludes liability for: our fraud or fraudulent misrepresentation; our wilful misconduct; death or personal injury caused by our negligence; your obligation to pay fees properly due; or any liability that cannot lawfully be limited or excluded.

Why this is here. You acknowledge that these limits are a reasonable allocation of risk between two businesses, that they are directly reflected in the price of the Service, that they are presented to you plainly and in full before you subscribe, that you have had the opportunity to review them and to obtain independent advice on them, and that we would not provide the Service at this price without them. You also acknowledge that you are able to protect yourself against the risks allocated to you here — by exporting your data, by keeping your own records, and by carrying business insurance appropriate to your operation.

Back up your business. The single most effective thing you can do to limit your own exposure is to export your data regularly. We make that free and self-serve for exactly this reason, and you are responsible for maintaining your own copies of anything you cannot afford to lose.

19Covering each other’s backs

You cover us. You will defend, indemnify, and hold us harmless against third-party claims, and reasonable legal costs, to the extent they arise from Your Data, the messages you send through the Service, the goods and services you sell to your clients, the payments you take and the refunds and gift cards you issue, your breach of section 12 or section 13, or your breach of applicable law. This includes claims brought against us by your staff, your clients, or anyone else who uses or is affected by the Service through your account. It does not extend to any part of a claim caused by our own negligence, gross negligence, or wilful misconduct, or by our breach of these terms.

We cover you. We will defend, indemnify, and hold you harmless against third-party claims, and reasonable legal costs, alleging that the Service as we supply it infringes that third party’s intellectual property rights. This obligation is not subject to the cap in section 18. If such a claim is made, or we reasonably believe one is likely, we will at our option and expense obtain the right for you to keep using the Service, modify or replace it so it is no longer infringing while keeping it materially equivalent, or, if neither is reasonably achievable, terminate the affected part of the Service and refund any prepaid fees for the period you will not receive. This does not apply to claims arising from Your Data, from your use of the Service in breach of these terms, or from combining the Service with something we did not supply.

In each case, the party seeking cover must notify the other promptly, allow the other to control the defence, and cooperate reasonably. Neither party may settle a claim in a way that imposes an obligation on the other without that party’s consent.

20When we can suspend or close an account

Non-payment. If your subscription goes unpaid, we will email you. Your account becomes read-only until it is settled. If it stays unpaid for 90 days we may close the subscription, and section 7 governs your data from there.

Breach of these terms. If you breach these terms, we will tell you what the problem is and give you 30 days to put it right. If it is not put right, we may suspend or terminate your account.

Immediate suspension. We may suspend your account or a feature immediately, without the 30-day period, where there is a credible risk of serious harm: unlawful activity, fraud, a security threat to the Service or other customers, abuse or threats toward our staff or other users, a serious breach of section 12, or a legal or regulatory order. We will tell you what happened and what would resolve it, unless the law prevents us.

Your data, either way. Except where the law forbids it, we will give you the opportunity to export Your Data before an account is closed, and the read-only and deletion terms in section 7 apply. We will not withhold your data as leverage in a dispute with you.

If we exit the business. If we ever decide to discontinue the Service entirely, we will give you at least 90 days’ notice, refund any prepaid fees for service you will not receive, and keep export available for the whole notice period.

21Changes to these terms

We may update these terms from time to time. When we do, we will change the “last updated” date at the top of this page.

For changes that materially reduce your rights or increase your obligations, we will give you notice at least 30 days before the change takes effect. We may give that notice by email to the address on your account, or by a notice displayed in the Service — either satisfies this section. Continuing to use the Service after the effective date means you accept the updated terms. If you do not accept them, you can cancel before they take effect under section 6, and section 5 applies to any prepaid time.

We will not make a change to the cancellation, refund, or data export terms in sections 5, 6, and 7 that increases your obligations or reduces ours, and apply it to your existing subscription, without your agreement. All other changes — including clarifications, corrections, changes required by law, and new sections covering features you have not subscribed to — take effect when posted.

This version. These terms took effect for new accounts on September 9, 2026. For accounts that already existed on that date, they replaced the previous terms on October 10, 2026, after notice under this section.

Superseded versions of these terms are available from us on request. If you want to know what you agreed to on a particular date, ask and we will tell you.

22Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. If you have a problem, contact [email protected] or call 1-800-901-1001 and give us a genuine chance to fix it. We ask both parties to try in good faith to resolve a dispute directly for 30 days before starting proceedings. This does not prevent either party from seeking urgent injunctive relief.

Courts. The courts of British Columbia have jurisdiction over any dispute arising out of these terms or the Service, and both parties submit to them. This includes the Civil Resolution Tribunal and the Provincial Court (Small Claims), which are usually the quickest and cheapest route for a smaller claim.

No forced arbitration or class-action waiver. We do not require you to arbitrate, and we do not ask you to give up your right to participate in a class proceeding. Nothing in these terms limits any right you have under consumer protection legislation that applies to you, and where such legislation gives you a right that these terms would otherwise restrict, that legislation prevails.

23The remaining legal bits

Assignment. You may not assign these terms without our written consent, which we will not unreasonably withhold. We may assign them to a successor in connection with a merger, acquisition, or sale of substantially all our assets, and we will notify you if we do. The privacy commitments in section 8 continue to apply to Your Data after any such transfer.

Entire agreement. These terms, together with our privacy policy, are the entire agreement between us about the Service, and replace any earlier version of these terms and any prior understanding. Statements on our website about the Service that we have made to you are not excluded by this clause where you reasonably relied on them.

Severability. If any provision is found unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed, and the rest continues in force.

No waiver. If we do not enforce a provision on one occasion, we have not given up the right to enforce it later.

Force majeure. Neither party is liable for a failure to perform caused by something genuinely beyond its reasonable control — natural disaster, war, epidemic, failure of the public internet or a major cloud provider, or government action. This does not excuse a failure to pay.

Notices. We give you notice by email to the address on your account, or in the app. You give us notice by email to [email protected]. Keep your account email current.

Independent parties. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.

Survival. Sections 7 (your data), 15 (our software), 17 (warranties), 18 (liability), 19 (indemnity), 22 (governing law), and this section survive termination.

Language. These terms are drawn up in English. Les parties ont exigé que la présente convention soit rédigée en anglais.

24How to read the plain-language summaries

The plain-language summaries are written to describe the section they introduce accurately, and we maintain them alongside the operative text. They are a reading aid: the operative text of each section governs, and a summary does not create a right, remove an exception, or vary an obligation set out in the operative text. A summary is necessarily shorter than the section it introduces and does not repeat every qualification in it.

If a summary and its section genuinely conflict, we will correct the summary promptly, and we will not rely on the discrepancy to deny you something you reasonably and in good faith relied on that summary for. We would rather fix a bad summary than benefit from one. If you spot one, email [email protected].

25Contact us

salonMonster Software Ltd.
British Columbia, Canada
Email: [email protected]
Phone: 1-800-901-1001

You can always read the current version of these terms at salonmonster.com/terms-conditions.