Data Deletion

You can ask us to permanently delete your salonMonster account and everything in it, at any time, whether or not you are still a customer.

Export your data first. Deletion is permanent and we cannot undo it.

You can export your clients, bookings, sales, services, products, and staff to CSV yourself from Settings → Export Data. For anything that does not cover — photos, message history, settings — ask us and we will get it to you.

How to request deletion

Email [email protected] from the email address on the account, or call 1-800-901-1001. Tell us the salon name and the account email. We will verify that the request is coming from the account holder before we delete anything — that check protects you from someone else deleting your business records.

What happens, and when

• We confirm the request and give you a last chance to export.
• We permanently delete your data from our production systems within 30 days.
• It ages out of our encrypted backups within a further 90 days.
• We keep only what the law requires us to keep — invoices and transaction records for tax and anti-fraud purposes — for no longer than the law requires.

We will confirm in writing when deletion is complete.

If you have just cancelled

You do not have to do anything. Cancelling does not delete your data. Your account goes read-only and you keep sign-in and export access for 90 days, after which we archive it. It stays archived until you ask us to delete it, so you can come back and reactivate at any point.

If you are a client of a salon

If a salon books you through salonMonster, your information belongs to that salon, not to us — we hold it on their behalf. Contact the salon directly to have it corrected or deleted. If you cannot reach them, email us and we will help you get to the right place.

Full detail is in section 7 of our Terms of Service and in our Data Processing Agreement. This page describes how we handle deletion requests; our privacy policy covers how we handle personal information generally.