Wait list
When a spot opens
A spot opens. Someone is ready for it.
Next A list of clients who already want in, ready when a spot opens.
- Who can add
- You, or the client themselves.
- Where clients join
- On your booking page, when the day they want has no time that suits.
- What is recorded
- The service, the dates they can do, and notes.
- When a spot opens
- Pick someone from the list and book them in.
- Who decides
- You do. Nothing is booked on its own.
14 days free · no credit card
- Since 2010
- built by salon people
- 600+
- salons
- 1,500+
- stylists
- 8.5M+
- bookings
- $650M+
- in services booked
A cancellation is not the problem.
Chaos is.
How it goes
From cancelled to rebooked.
-
01
The ask
They want in. You are full.
Add the client to your wait list, or let them add themselves from your booking page.
-
02
The details
What they want, and when.
Each entry holds the service, a date range, their availability and any notes.
-
03
The opening
A two-hour colour cancels on Friday.
Open the wait list and find the clients whose service and availability fit the gap.
-
04
The booking
Book them straight from the list.
Reach out to the best match, then use Book to put the appointment on your calendar.
You control it
Your list. Your rules.
- Client sign-up
- Turn on the setting that lets clients add themselves, or leave it off and keep the list to yourself.
- Staff entries
- Add someone yourself while they are on the phone or in your chair.
- Date range
- Record the stretch of days a client is hoping for.
- Availability
- Note the times they can actually make.
- Notes
- Anything else worth knowing before you get in touch.
- Your pick
- You choose who gets the spot. It is only first come, first served if you want it to be.
With the rest of the app
Part of your booking, not a separate list.
- Online booking
- Clients join from the same booking page they already use.
- Calendar
- A booking made from the wait list lands on your calendar like any other.
- Reminders
- Once booked, the client gets the usual confirmation and reminders.
- On a team
- One shared place for everyone who is waiting, instead of a note on someone’s phone.
See everything in the plan on the pricing page.
From behind the chair
“I love the notifications and email reminders, the waiting list is fantastic, and it’s so easy for clients to book and cancel online.”
The No-Trap Promise
A wait list should help you fill a gap. It should not make decisions for you.
No auto-booking.
Nobody lands on your calendar unless you put them there.
No extra app.
Clients join from your booking page. There is nothing new for them to download.
Private or open.
Keep the list to yourself, or let clients add themselves. It is one setting.
No empty promises.
A wait list improves your chances of refilling a spot. It cannot guarantee it.
See the full pricing and card processing rates.
Questions
What salons ask about the wait list.
Can clients add themselves to my wait list?
Yes, if you turn it on. When the day a client picks on your booking page has no time that suits, they can add themselves to your wait list.
Can I keep the wait list private?
Yes. Leave client sign-up off and add people to the list yourself.
Does it fill cancellations automatically?
No. When a spot opens you look at who is waiting, get in touch with the client you choose, and book them in. Nothing is booked without you.
What does a wait list entry include?
The service the client wants, the range of dates they are hoping for, their availability, and any notes.
Does the wait list cost extra?
No. The wait list is part of the salonMonster app. Plans start at $30 a month for one person.
Not ready to switch?
A full book is a good moment to check your prices.
Our free pricing calculator works out the minimum price for every service on your menu, and a recommended price you can defend.
Someone cancels. Someone else is ready.
Start your free 14-day trial. No credit card, no contract. We'll bring your clients and history over for free, and show you around ourselves.
Or reach a human directly: [email protected] · 1-800-901-1001