customers

Customer interaction lessons from the Apple store

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I stopped by the local Apple store recently to pick up a new laptop and was blown away by the way they manage client handoffs between their customer service representatives. It reminded me how poorly this is handled at so many salons and made me think we could learn some lessons from them. Whenever it … Read more

Great haircuts are your best advertising

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A recent poll of more than 1,00 American women shows why people choose salons. It may be surprising to hear the majority of people still choose their hair salon based on a friend or family recommendation. This type of recommendation accounts for 50% of new customers at salons. So great haircuts really are your best … Read more

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