Can hairstylists help identify older clients who need health services.

We came across this interesting article on Science Daily the other day.  Published by Ohio State University, it discusses the unique position that hairstylists have with older clients and whether they can help identify clients who might benefit from health services. Because stylists are some of the few people that have the opportunity to see … Read more

Customer interaction lessons from the Apple store

I stopped by the local Apple store recently to pick up a new laptop and was blown away by the way they manage client handoffs between their customer service representatives. It reminded me how poorly this is handled at so many salons and made me think we could learn some lessons from them. Whenever it … Read more

Online Education

As more and more salons continue to harness the power of the Internet to promote their business’, schedule appointments and even announce upcoming events via Facebook and Twitter, it seems only fitting that education become available online as well. This idea is definitely not brand new to the beauty industry but the remarkable improvements in … Read more

Behind The Chair Stylist Choice Awards

BehindTheChair.com’s 11th annual stylist choice awards are now underway and currently accepting your votes. Vote for your favourite products, haircolour, platform artist, company and even salon software… Cast your vote here. For voting they’re giving you a $10 off gift certificate to the BTC Bookstore.

Angel Hairs for Kids and Cuts for Cancer

Angel Hairs for Kids and Cuts for Cancer are two fantastic charitable programs focused on providing natural hair pieces to cancer patients at no cost to the family. Angel Hair for Kids™ is part of A Child’s Voice Foundation™ run out of Toronto.  Their goal is to help improve the self esteem and self image … Read more

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