The Parlour

Does your online booking software tempt your clients to cheat on you?

You’ve made the leap to using online booking software. Makes life easier, doesn’t it? Your clients can now book appointments online anytime. Reminders get sent automatically and you spend less time on the phone. Awesome. But beware of the dark side! Some online booking software operates as an online directory, advertising all the competing salons […]

December 19th, 2016

When big goals get in the way: smaller goals to the rescue

You probably know that goal setting is a really powerful tool, right? But have you ever set a goal and then gotten scared away? I have. Take this blog as an example. Earlier this year I set myself the goal of writing and sharing more blog posts with our readers. At first, I had great […]

October 31st, 2016

Five great hair accessories found on Etsy

Whenever I’m looking for new hair accessories the first place I go is Etsy. Scrolling through pages of fun and unique hair trinkets created by crafty people always makes me feel good! Here are some of my current favourites. Arrow Bobby Pins – handmade, 3 inches long, made by CollectedEdition Bronze Minimalist Hair […]

September 22nd, 2016

Gorgeous interior of Les Dada East Salon in Paris

I came across the gorgeous salon interior of Les Dada East Salon while perusing through Dezeen. Located near Bastille in Paris, the salon was designed by architect Joshua Florquin. Using sheets of hexagon birch plywood panels, the architects wanted to create a natural feeling environment within the city. The panels are backlit so the ceiling has a beautiful […]

September 8th, 2016

How to give constructive feedback that doesn’t suck.

Good constructive feedback is a powerful way to help others reach their best in the salon and in life. Sadly, most of us are really bad at it and end up offending each other and looking like jerks. It’s a shame because feedback from our peers is one of the best ways we can […]

August 28th, 2016

Learning how to be friends with criticism in the salon.

“People will tell you that you are wrong. Then they will tell you that you are right, but what you’re doing is really not important. Finally, they will admit that you are right and what you are doing is very important. But after all, they knew it all the time.” Jonas Salk (creator of the […]

July 24th, 2016

How clean is your washroom?

I love scoping out new places to eat. So, last week I was excited to meet some friends for dinner at a restaurant I’d really been wanting to try. It was a great night out with close friends and good food. The meal was delicious and I really enjoyed myself — until I went into […]

June 27th, 2016

7 surprising ways journaling can fuel your business and improve your life

Most people don’t think of journaling as a powerful business development tool. But it turns out that writing daily is well known and respected as a great way to improve our businesses and our lives. I read a lot of business and personal development books and take particular notice when common ideas start to reappear […]

June 21st, 2016

When staff leave who owns the client? Spoiler: the client does.

What’s the best way to handle things when a staff member leaves your salon? I’ve got a bird’s-eye view of the different approaches from working with so many salons through salonMonster. I’ve seen that some can lead to business success and others can be destructive and counter-productive. After talking with a lot of salon owners […]

June 7th, 2016

Mentoring your team for success

Being a small to medium sized business owner generally means there are always lots of plates to spin ….. just when you have one area of your business whizzing around another starts to wobble and so your focus moves to that plate before it topples. Your business is just like a dinner set, some plates […]

May 26th, 2016

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