Great customer service idea from Griffin

My brother forwarded me this great support email he received from Griffin when he was having problems with some headphones from them.  It’s not often that a defective product issue ends in a positive customer experience that the customer shares with their friends. Thumbs up to Griffin for thinking creatively when it comes to product … Read more

Naturally ventilated salon

The Kaze Hair Studio in the  Kaze Moóca Building in Sao Paulo Brazil is pretty neat.  Its facade is designed as part of a controlled ventilation and passive temperature control system. It also has a great central atrium with a beautiful wall of ceramic panels by the artist Fábio Flaks. Seen at: http://www.noticiasarquitectura.info/noticiasEn/news4967.aspx And : … Read more

Great ceiling: Boa hairdresser’s salon

Check out this amazing ceiling at Boa hairdresser’s salon in Zurich Switzerland by Claudia Meier.  It does an incredible job of evoking the feeling of hair and apparently moves with the air from the hair dryers.  I love that the concept behind the renovation was to give the salon a hair cut. Check out more … Read more

Taking our vision for granted.

I’ve been reading a great travel book called “To Timbuktu for a Haircut” by Rick Antonson, the CEO of Tourism Vancouver. It’s fascinating to read about his travels in Mali, it’s such a different world to here in Vancouver. Last night I was reading a section talking about the ravages of river blindness (Onchocerciasis) on … Read more

The Benefits of Cloud Computing

Cloud computing has become incredibly popular of late and here are just a few reasons why it should interest you. To start, with web based applications like SalonMonster, you no longer have to back-up your important information because it is saved for you on a secure server online automatically. Next, you don’t have to have … Read more

The tradition of the stretched numbers in appointment books

I’ve often wondered why salon appointment books always use such bad stretched numbers for the hours column. For someone interested in typography and graphic design it drives me crazy. I guess it must have started as a way to keep the columns narrow to fit as much on the page as possible, but it must … Read more

Good Hair

If you haven’t seen it yet, I’d highly recommend watching Chris Rock’s “documentary” Good Hair. It’s a truly fascinating look into the World of black hair, relaxants and the infamous extensions. Here’s the IMDB link: http://www.imdb.com/title/tt1213585/ https://www.youtube.com/watch?v=1m-4qxz08So

Good To Great

The third book by Jim Collins, Good to Great, is a good read for anyone involved in developing and/or running a business. This book aims to answer some of the questions he ended up with after writing his well known first book, Built to Last. In it, Jim and his amazing research team look into … Read more

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